Cookie Policy

What are cookies?

We and our service providers use cookies and similar tracking technologies (hereinafter referred to as ‘cookies’) to monitor activity on our service and store certain information. We use tracking technologies such as web beacons, tags, and scripts to collect information, track it, and improve and analyze our service.

The use of cookies is safe. For example, no email addresses or telephone numbers are stored in cookies.

We may use the following technologies:

• Cookies. A cookie is a small file that is placed on your device. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. Unless you have adjusted your browser settings to refuse cookies, our service may use cookies. Cookies can be persistent or session cookies. Persistent cookies remain on your computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser. Some cookies are essential (for example, to keep track of your session or shopping cart) and some cookies are there to improve your experience. Sometimes we also use cookies to test new pages or features on the website, so we can see how our users respond to them.
• Web beacons. Some parts of our service and our emails may contain small electronic files known as web beacons (also known as clear gifs, pixel tags, and single-pixel gifs). These files allow us, for example, to count the number of users who have visited those pages or opened an email, and to collect other related website statistics (for example, to determine the popularity of a particular section and to check system and server integrity).

This page describes what information they collect, how we use it, and why we sometimes need to store these cookies. We will also explain how you can prevent these cookies from being stored, but please note that this may affect the functioning of certain parts of the website.

Due to the way the internet and websites work, we do not always have insight into the cookies that third parties place through our website.

You can delete cookies via your browser settings.

Who places cookies?

There are two types of cookies:

• First-party cookies: these cookies are placed and read by Underpolo on all our website domains.
• Third-party cookies: these cookies are placed by other companies that provide services to Underpolo as a data processor, such as Exact, VWO, or Google Analytics. Below you will find a complete overview of the cookies.

How does Underpolo use cookies?

We use both session and persistent cookies for the purposes described below.

Necessary cookies

• Account-related cookies. If you create an account with us, we will use cookies to manage the signup process and overall administration. These cookies are usually deleted when you log out, but in some cases, they may persist afterwards to remember your site preferences.
• Login cookies. We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you only have access to restricted features and areas when logged in.
• Cookies for processing orders. For our subscriptions, e-commerce, or payment facilities, some cookies are essential to ensure that your shopping cart and/or order is remembered between pages so that we can process it properly.
• Cookies for accepting notifications. These cookies contain the cookie preferences you have selected on our site, so we can see and comply with your preferences.
• From time to time, we use cookies to test new features (A/B testing) and make small changes to the way the site is displayed. During testing, these cookies ensure that you have a consistent experience on our website while we investigate which improvements our users appreciate most.

Functional cookies

• Cookies for forms. When you submit data through a form such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.
• Cookies for temporary data storage. These cookies help pass information from one page to the next so you don’t have to keep re-entering the same information.
• Cookies for live chat. These cookies store live chat conversations, so you can view your chat history when you return to our website.
• Wishlist cookies. These cookies store the products/pages you have added to your wishlist.
• Cookies for site preferences. You can set your preferences for how the site runs for the best experience. In order to remember your preferences, we use cookies that are called whenever you interact with a page is affected by your preferences.

Analytical cookies

• We use website analytics to understand how you use the site and to discover ways that we can improve your experience. These cookies may track things such as how long you spend on the website and the pages that you visit so we can continue to produce engaging content.
• We use external analytics services (e.g., Google Analytics) to track and measure the use of this site so that we can continue to produce engaging content. These cookies may track how long you spend on the site or the pages you visit, which helps us understand how we can improve the site for you.
• Because we sell products, it is important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the type of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

Marketing cookies

• Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers. These cookies are used to tailor content and advertisements to your browsing behavior. This data is stored in a personalized way in a database. For example, we use these cookies to improve the design of our website, improve the user experience, and for remarketing.

Can I disable cookies?

You can prevent the placing of cookies by adjusting the settings of your browser. Visit the help page of your browser for information on how to do this:

• Chrome: https://support.google.com/chrome/answer/95647
• Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
• Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09
• Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
• Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
• Opera: https://help.opera.com/en/latest/web-preferences/#cookies

Please note that disabling cookies may result in the loss of certain functionality on the website. It is therefore recommended to leave all cookies enabled if you are not sure whether you need them or not. Some cookies may be used to provide functionality that you use.

More information

We hope this page has given you a better understanding of what cookies are and how Underpolo uses them. If you would like to know more, please contact us at info@underpolo.com.

We will amend this cookie policy from time to time, for example in connection with changes to our website or the regulations regarding cookies. We may change the content of this page and the cookies in the lists at any time and without prior notice. Please consult this web page for the most recent version.

Your consent applies to all our (sub)domains.

Last updated: 2025-05-30.